End-User Licence Agreement

1. This Agreement

1.1 Parties and Apple's Role

This agreement is made between you ("the user" or "you") and NESRA COMPANION LTD ("we", "us", or "Nesra"). Apple Inc. ("Apple") is not a party to this agreement and has no responsibility for the Nesra app or its content.

1.2 Licence Grant

We grant you a personal, non-exclusive, non-transferable, revocable licence to download, install, and use the Nesra app ("the app") on any Apple-branded device that you own or control, strictly for your personal, non-commercial purposes, subject to the terms of this agreement and the App Store Rules.

This licence:

• starts when you download the app;
• covers the app itself, all content and materials accessible within the app, any in-app features or services, and all updates unless they come with separate terms (in which case we will give you an opportunity to review and accept those terms);
• is only for you personally and cannot be transferred to anyone else; and
• is not for business use.

1.3 Family Sharing

The app may be accessed, used, or downloaded by other accounts associated with you through Apple's Family Sharing service in accordance with the App Store Rules.

1.4 App Store Rules

You must comply with the Apple Media Services Terms and Conditions ("App Store Rules") as well as this agreement. Where there is any conflict between them, the App Store Rules prevail.

1.5 You Do Not Own the App

You do not own the app or any of its content. All intellectual property rights remain with us or our licensors. Your right to use the app is limited to the licence set out in clause 1.2.

1.6 Selling or Giving Away Your Device

If you sell or give away a device on which you have downloaded the app, you must first remove the app from the device.

1.7 Licence Restrictions

You must not:

• modify, adapt, translate, copy, or create derivative works based on the app or any part of it;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the app (save to the limited extent permitted by section 50B of the Copyright, Designs and Patents Act 1988, which cannot be excluded by contract);
• deliberately circumvent or interfere with any security, access control, or digital rights management features;
• remove or alter any proprietary notices or labels on the app;
• use the app to provide services to third parties on a commercial basis; or
• represent the app as your own product or distribute it to others.

2. Technical Requirements

To use the app, your device must meet the following minimum technical requirements. Using the app on a device that does not meet these requirements may result in reduced functionality or unavailability of certain features.

3. Support and Contact

3.1 Our Responsibility for Support

We are solely responsible for providing customer service and technical support for the app. Apple has no obligation to provide any maintenance or support services in relation to the app.

3.2 How to Contact Us

If you have questions, complaints, or requests relating to this agreement or the app, please contact us using the following details:

We aim to respond to all enquiries within 5 business days. If you need to contact us in writing, we will respond by email or by post.

3.3 Our Contact with You

We will contact you by email or by in-app notification. Please ensure that your contact email address is kept up to date in your account settings.

4. Important: Mental Health, AI and Medical Disclaimer

Do not use the app in an emergency. If you are experiencing a mental health crisis, thoughts of self-harm, or any other medical emergency, please contact one of the following immediately:

• Emergency services: Call 999 if you or someone else is in immediate danger
• Samaritans: 116 123 (free, available 24 hours a day, 7 days a week)
• Shout: Text SHOUT to 85258 (free, available 24/7)
• NHS 111: Call 111 and select the mental health option for urgent mental health support

Nesra does not provide emergency intervention and does not continuously monitor your messages or entries; nobody at Nesra will be alerted if you are in crisis.

Always seek the advice of a qualified health professional with any questions you may have regarding a medical or mental health condition. Never disregard professional medical advice, or delay seeking it, because of anything you have read or experienced through the app.

5. Privacy and Your Personal Data

Protecting your personal information is important to us. Our Privacy Policy explains what personal data we collect, how and why we use it, how we keep it secure, and your rights in relation to it. The Privacy Policy forms part of this agreement.

You should read our Privacy Policy, which is available at nesra.co.uk/legal/privacy, before using the app.

By using the app, you acknowledge that you have read and understood our Privacy Policy.

6. Acceptable Use

6.1 Acceptable Use Policy

Your use of the app is subject to our Acceptable Use Policy, which is available at nesra.co.uk/legal/aup and is incorporated into this agreement by reference. You must read and comply with the Acceptable Use Policy.

6.2 Key Prohibited Conduct

Without limiting the Acceptable Use Policy, you must not use the app to:

• break any applicable law or assist others to do so;
• upload, transmit, or share content that is defamatory, obscene, threatening, abusive, hateful, or that harasses or endangers any person;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• upload or transmit viruses, malware, or any other harmful or disruptive code;
• attempt to gain unauthorised access to any part of the app, its servers, or any related systems or networks;
• use any automated tool (bot, scraper, spider, or similar) to access or collect data from the app without our prior written consent;
• share content that encourages or facilitates self-harm or harm to others;
• use the AI chat feature in a manner intended to generate harmful, abusive, or illegal content; or
• circumvent the free-tier message limits or other usage restrictions through technical means.

6.3 Consequences of Breach

Breach of the Acceptable Use Policy or the prohibitions in clause 6.2 may result in suspension or termination of your account in accordance with clause 15.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The app and its source code were developed by Nesra's founder, Omoniyi Peter Bolarinde. All intellectual property rights in and to the app, its content, features, software, design and trade marks ("Nesra IP") are owned by him, by us, or by our other licensors, and are used to provide Nesra with the rights holder's permission. Nothing in this agreement transfers any intellectual property rights to you.

7.2 Your Content

You retain ownership of any personal content that you create or input through the app (such as journal entries, goals, and planner data).

By using the app, you grant us a limited, non-exclusive, royalty-free licence to process your content solely for the purposes of providing the app's features and services to you, as described in our Privacy Policy. We do not use your content to train AI models of our own. How our AI provider handles content is described in section 6 of the Privacy Policy.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the app, you grant us a perpetual, worldwide, royalty-free licence to use that feedback for any purpose without any obligation to compensate you.

7.4 Third-Party IP Claims

If a third party claims that the app infringes its intellectual property rights, we are solely responsible for investigating, defending, settling, and discharging that claim. Apple has no obligation to investigate or defend such claims.

8. Updates to the App

We may release updates, patches, or new versions of the app from time to time. Updates may be delivered automatically through the App Store. We recommend that you keep the app updated to ensure you benefit from security fixes and new features.

If an update changes the terms that apply to your use of the app, we will give you the opportunity to review and accept the new terms before you install or use the updated version.

9. Changes to This Agreement

We may update this agreement from time to time, for example to reflect changes in law, App Store requirements, or the features of the app.

If we make material changes, we will notify you by email or by in-app notification at least 30 days before the changes take effect. Your continued use of the app after a change takes effect constitutes your acceptance of the updated terms.

If you do not agree to the updated terms, you must stop using the app and delete it from your device before the change takes effect.

10. External Services and Third-Party Links

The app may contain links to third-party websites, services, or resources that are not controlled by us. We are not responsible for the content, privacy practices, or availability of those third-party services.

Use of any third-party service is subject to that service's own terms and conditions. We encourage you to read them before using those services.

The AI features within the app use an AI integration provided by Rork, Inc. ("Rork"). How content is sent to and processed by Rork is set out in section 6 of our Privacy Policy.

11. Subscription Terms

11.1 Free Tier

The app is available free of charge with limited features (the "free tier"), as described in the feature comparison available at https://nesra.co.uk/pricing. Current free-tier usage limits and feature access are displayed in the app. Please review those limits before use.

11.2 Premium Subscription

Additional features are available through a paid subscription ("Nesra Pro"). The current subscription price is:

Subscriptions are sold, billed and managed by Apple through your Apple ID, in accordance with the App Store Rules. We do not receive or store your payment card details.

11.3 Free Trial

A seven-day free trial may be available to eligible users. Apple decides trial eligibility under its App Store rules, and an introductory offer is generally available once per Apple ID per subscription. The trial length and the price that follows are shown before you confirm.

Important: unless you cancel at least 24 hours before the trial ends, the trial converts automatically into the paid subscription you selected (monthly or annual), and Apple charges your Apple ID payment method at the price shown when you started the trial.

11.4 Auto-Renewal

Your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before the period ends:

• Monthly: renews every month at the monthly price.
• Annual: renews every year at the annual price.

Payment is charged to your Apple ID when you confirm the purchase and on each renewal.

11.5 Price Changes

If we change the subscription price, Apple will notify you in advance as required by its rules and, where those rules require, ask for your agreement before charging the new price. If you do not agree, you can cancel before the new price applies.

12. Cancellation, Refunds, and Your Statutory Rights

12.1 Cancelling Your Subscription

Apple handles cancellation. To cancel, open the Settings app on your iPhone, tap your name, then Subscriptions, select Nesra and choose Cancel Subscription (or use the App Store's account settings). Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep access to Nesra Pro until the end of the period you have paid for.

12.2 Deleting Your Account Does Not Cancel a Subscription

You may delete your account at any time from within the app settings. Deleting your account or the app does not cancel an App Store subscription; you must cancel it with Apple as described in clause 12.1. See clause 15 and section 10 of our Privacy Policy for what happens to your data.

12.3 Refunds

Because Apple processes App Store payments, refund requests for subscriptions and trials are made to Apple, for example at reportaproblem.apple.com, and are decided under Apple's terms. If you have a problem with Nesra Pro, you can also contact us at contact@nesra.co.uk and we will try to help.

12.4 Cooling-Off Period

UK consumers buying digital services at a distance generally have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. How that right applies to a purchase made through the App Store, and any refund it gives rise to, is handled through Apple. If you are resident outside the UK, the mandatory cancellation rights of your country of residence continue to apply.

12.5 Your Statutory Rights

Nothing in this agreement removes or limits your statutory rights, including your rights under the Consumer Rights Act 2015 if Nesra Pro is not as described, not of satisfactory quality, or not supplied with reasonable care and skill (see clause 13).

13. Our Liability to You

13.1 Digital Content Quality

Where you purchase a subscription to Nesra Pro, that service must be supplied with reasonable care and skill, and the digital content must be of satisfactory quality, fit for purpose, and as described, in accordance with Part 1 of the Consumer Rights Act 2015 (for UK users) and the equivalent provisions of any applicable local consumer protection law. If Nesra Pro does not meet these requirements, you may be entitled to a repair or replacement, or a price reduction or refund, as provided by applicable law.

13.2 Liability We Cannot Exclude

Nothing in this agreement limits or excludes our liability for: (a) death or personal injury resulting from our negligence or that of our employees or agents; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015 or any equivalent mandatory provision of applicable local consumer protection law; or (d) any other liability that cannot be limited or excluded under applicable law.

13.3 Limitation of Liability for Other Losses

To the fullest extent permitted by law:

Indirect and consequential losses: We are not responsible for any indirect or consequential losses arising out of or in connection with your use of the app, including but not limited to: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; or loss of data (other than loss of data caused by our fault).

Cap on direct losses: Our total liability for direct losses arising out of or in connection with this agreement in any 12-month period is limited to the greater of: (a) the total subscription fees you paid to us in the 12 months preceding the relevant claim; or (b) £50.

13.4 Availability and Accuracy

We do not guarantee that the app will be available at all times, error-free, or free from interruption. We may suspend or withdraw the app or any features at any time for maintenance, technical, or other reasons. We will give you reasonable notice where practicable.

The AI-generated content within the app (including reflections, summaries, and mood insights) is generated automatically and may not always be accurate, complete, or appropriate to your circumstances. It should not be relied upon as professional advice.

13.5 Apple's Limited Warranty Liability

In the event that the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (if any). To the maximum extent permitted by law, Apple will have no other warranty obligation with respect to the app. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are our sole responsibility, not Apple's.

14. Product Claims and Legal Compliance

14.1 Product Claims

We, not Apple, are responsible for addressing any claims by you or any third party relating to the app or your use of the app, including: (a) product liability claims; (b) claims that the app does not comply with any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.

14.2 Legal Compliance

You must comply with all applicable laws and regulations in connection with your use of the app, including the laws of your country of residence. You must not use the app in any way that violates any applicable law.

15. Ending This Agreement

15.1 Termination by You

You may end this agreement at any time by deleting the app from all of your devices and, if you have an account, deleting your account in the app settings.

15.2 Termination by Us

We may suspend or terminate your access to the app (with or without notice, depending on the circumstances) if:

• Serious breach: you materially breach this agreement or the Acceptable Use Policy and the breach is incapable of remedy, or you fail to remedy a remediable breach within 14 days of us notifying you of it;
• Harmful use: we reasonably believe that your continued use of the app poses a risk of harm to yourself, other users, or third parties;
• Legal requirement: we are required to do so by law or court order; or
• Service discontinuation: we decide to discontinue the app, in which case we will give you at least 30 days' notice, stop further renewals where we are able to, and help you seek a refund through Apple for any paid period you can no longer use.

15.3 Consequences of Termination

On termination of this agreement for any reason:

• the licence granted under clause 1.2 will immediately end and you must stop using and delete the app;
• any App Store subscription must be cancelled with Apple (clause 12.1); refunds, if any, are handled under clause 12.3 and your statutory rights;
• we will handle your personal data in accordance with our Privacy Policy and your rights under UK GDPR; and
• clauses 7 (intellectual property), 13 (liability), 19 (governing law), and 20 (general provisions) will survive termination.

16. Prohibited Territories and Persons

This app is available worldwide. Where local laws restrict or prohibit the use of apps of this type, you are responsible for determining whether it is lawful for you to use the app in your jurisdiction. We make no representation that the app complies with the laws of any particular country outside of England and Wales, and it is your responsibility to ensure compliance with local laws before using it.

You must not use the app if you are subject to UK, EU, or US export controls or sanctions, or if you are located in a country or territory that is subject to comprehensive sanctions administered by HM Treasury's Office of Financial Sanctions Implementation (OFSI) or the US Office of Foreign Assets Control (OFAC).

17. Third Parties

17.1 No Third-Party Rights

Except as set out in clause 17.2, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

17.2 Apple as Third-Party Beneficiary

Apple is a third-party beneficiary of this agreement and, upon your acceptance of the terms and conditions of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third-party beneficiary thereof.

18. Transferring This Agreement

You may not transfer, assign, or sub-licence your rights under this agreement to any other person. We may transfer our rights and obligations under this agreement to another organisation, for example in the event of a merger or acquisition, provided that your rights under this agreement are not materially affected. We will notify you if this happens.

19. Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) are governed by and construed in accordance with the law of England and Wales.

Any dispute between us will be subject to the exclusive jurisdiction of the courts of England and Wales, except that:

• if you are a consumer resident in Scotland, you may bring proceedings in Scotland; and
• if you are a consumer resident in Northern Ireland, you may bring proceedings in Northern Ireland; and
• if you are a consumer resident outside the United Kingdom, you may bring proceedings under the mandatory consumer protection laws of your country of residence, and the choice of English law does not deprive you of any protection afforded by provisions of your local law that cannot be derogated from by agreement.

Nothing in this clause affects your statutory rights as a consumer, including the right to bring claims in your local courts under applicable local law.

20. General Provisions

20.1 Entire Agreement

This agreement, together with our Privacy Policy and Acceptable Use Policy, constitutes the entire agreement between you and us in relation to the app and supersedes all prior agreements and understandings relating to the same subject matter.

20.2 Severability

If any provision of this agreement is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder of this agreement continues in full force and effect.

20.3 Waiver

Failure or delay by us to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy. A waiver of any right or remedy must be in writing and signed by us to be effective.

20.4 Language

This agreement is written in English. If this agreement is translated into any other language, the English-language version prevails.

20.5 Consumer Rights Preserved

Nothing in this agreement is intended to limit or exclude any statutory rights that you have as a consumer under applicable law that cannot be limited or excluded by agreement, including your rights under the Consumer Rights Act 2015 (for UK users) or any equivalent mandatory provisions of consumer protection law applicable in your country of residence.

21. Version History

• Version 2.0 (2 November 2026): provider changed to NESRA COMPANION LTD; device requirements aligned with the App Store listing; intellectual property ownership clarified; AI provider corrected to Rork, Inc.; monthly and annual renewal, trial, cancellation and refund terms corrected to reflect Apple billing; clarified that account deletion does not cancel a subscription; cross-references corrected.
• Version 1.0 (February 2026): first version, issued in the name of 360Milieu Creatives Ltd.